1. About This Policy

BTQA Services Private Limited ("BTQAS", "we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit btqas.com or engage with our services. It complies with India's Digital Personal Data Protection (DPDP) Act, 2023.

2. Information We Collect

Contact information: Name, email address, phone number, company name
Usage data: IP address, browser type, pages visited, time spent (via Google Analytics)
Communication data: Messages sent via our contact form or email
Cookies: Session cookies, analytics cookies, and preference cookies

3. How We Use Your Information

To respond to enquiries and provide requested services
To send transactional communications (project updates, invoices)
To send marketing communications (only with your consent)
To improve our website and services using analytics data
To comply with legal obligations

4. Legal Basis for Processing

We process your data on the following legal bases: your consent, performance of a contract, legitimate interests (improving our services), and compliance with legal obligations.

5. Data Sharing

We do not sell your personal data. We may share data with:

Service providers (Google Analytics, email providers) under data processing agreements
Legal authorities when required by law
Professional advisors (legal, accounting) under confidentiality obligations

6. Cookies

We use necessary cookies (site functionality), analytics cookies (Google Analytics 4 — anonymized), and preference cookies. You can manage cookie preferences via our cookie consent banner or your browser settings.

7. Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Contact form data is retained for 3 years. Analytics data is retained per Google Analytics default settings (14 months).

8. Your Rights (DPDP Act)

Under India's DPDP Act 2023, you have the right to:

Access your personal data we hold
Correct inaccurate or incomplete data
Erase your data (right to be forgotten)
Withdraw consent at any time
Nominate a person to exercise rights on your behalf
File a grievance with the Data Protection Board of India

To exercise these rights, contact: support@btqas.com

9. Security

We implement technical and organizational measures including SSL/TLS encryption, access controls, and regular security reviews. No method of transmission over the internet is 100% secure, but we strive to protect your data.

10. Contact Us

For privacy-related questions or to exercise your rights:

BTQA Services Private Limited

No 235, 13th Cross, Hoyasala Nagar 2nd, Indiranagar, Bengaluru – 560038

Email: support@btqas.com